Tracking Dog Supply wants to make sure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return your UNUSED article within thirty (30) days from the date of delivery. Before sending your article of merchandise back to us, please refer to our Return Policy below to make sure that all the conditions listed in such policy have been correctly satisfied.2. The products and services we offer
We (Tracking Dog Supply) are a company selling hunting dog related products.
Damaged packages must be noted to the shipper by the customer upon receipt. All claims for hidden damages to merchandise must be reported to the carrier within two days. It is the buyers responsibility to make any claims to the shipper. We will do our best to help resolve any issues in a fair manner. If you need to send an item back due to a shipping error on our behalf, please re-pack the item in its original packaging and contact our customer service department by email at email@example.com.
We offer no exchange or refund before sending your article of merchandise back to us. And please make sure that all of the following conditions have been correctly satisfied. The article you wish to return:
- Must be unused, unworn, and not damaged;
- Must be returned complete with all of its parts and accessories;
- Must be sent in its original packaging;
- Return items must be shipped back to Tracking Dog Supply within thirty (30) days from the date of delivery (we recommend shipping your return in its original packaging because if it gets to us and is damaged, this may delay or void a possible exchange or refund);
- Returns and exchanges will only be made once all of the items have been delivered back to Tracking Dog Supply;
- Include a copy of your receipt with your returned item(s)
Ship returns to: (Note) the order number is on your invoice:
Tracking Dog Supply LLC
57 Fountain Place
Poughkeepsie, NY 12603
For your security, please return your item with an insured courier (e.g., FedEx, UPS, USPS Parcel Post). We are not responsible for items damaged or lost in transit. Thank you for understanding.
We will process your refund within 7-10 days of receiving your returned item.